acr365 Privacy Policy Your Information Is Protected

Last Updated: January 2026

1. Introduction and Purpose of the Policy

acr365 ("we", "our", "platform") is a trusted online gaming and cricket betting service provider in Bangladesh. We place the highest importance on the privacy of our users ("you", "your"). This privacy policy explains what information we collect when you use the acr365 website, why we collect it, how we use it, and how we keep it secure.

By using this platform or completing registration, you are agreeing to the terms of this privacy policy. Our services are available only to individuals aged 21 or older. All matters relating to your information are discussed in detail in the various sections below.

2. What Information We Collect

acr365 collects various types of information in order to provide its services. This information can be divided into two main categories:

2.1 Information You Provide Directly

Information you provide for registration and account management:

Full name and date of birth
Valid email address
Mobile number (bKash, Nagad, or Rocket number)
National ID card or passport number (for verification)
Residential address
Transaction details (deposit and withdrawal history)
Messages sent to customer support

2.2 Information Collected Automatically

Information collected automatically while you use the platform:

IP address and device identifier
Browser type and version
Operating system information
Session duration and page visit history
Cookies and similar tracking technologies
Referral source (where you came from before reaching the site)
Gaming activity and betting history

3. Purpose of Information Use

acr365 uses collected information only for the following legitimate purposes:

Service Operations

Information is used to create and manage your account, process transactions, personalize the gaming experience, and resolve technical issues.

Security and Protection

Information is analyzed to prevent fraud, protect accounts, verify age (21+), confirm identity, and detect suspicious activity.

Service Improvement

Information is used to analyze user experience, improve platform functionality, introduce new games and services, and provide relevant offers.

Communication

Your contact information is used to send transaction confirmation messages, important updates, notices of changes to the privacy policy or terms, and to provide customer support.

Legal Obligations

Information is retained to comply with applicable laws and regulations, respond to legitimate requests from government or regulatory authorities, and implement Anti-Money Laundering (AML) policies.

4. Cookies and Tracking Technologies

Cookies and similar technologies are used on the acr365 website. Cookies are small text files stored in your browser that help improve your browsing experience.

Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, carry out security verification, and process transactions. Disabling these cookies will prevent the platform from working properly.

Performance Cookies

These cookies help us understand how users interact with the platform. This information is analyzed to improve the user experience. All information stored in these cookies is completely anonymous.

Cookie Controls

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent you from using some features of the platform.

5. Information Sharing and Third Parties

acr365 never sells your personal information or shares it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Payment Processors

Information necessary to complete transactions through bKash, Nagad, and Rocket is shared with the respective payment providers. This information is used solely for processing transactions.

Game Providers

Gaming activity information may be shared with game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe in order to use their services. These third parties are governed by their own privacy policies.

Legal Requirements

Information may be disclosed to comply with court orders, legitimate requests from government authorities, or applicable legal obligations. In such cases, we always follow a policy of disclosing only the minimum information necessary.

Fraud Prevention

As part of anti-fraud and anti-money laundering efforts, information related to suspicious activity may be shared with the relevant authorities. This is essential for the protection of all users.

6. Data Security Measures

acr365 applies industry-standard security measures to protect your personal information:

SSL Encryption

All data transfers are protected by SSL/TLS encryption. All communication between your browser and our servers is conducted in encrypted form.

Secure Data Storage

Your information is stored on secure servers. Data security is ensured through database encryption and regular security audits.

Access Controls

Only authorized personnel can access the necessary information. Two-factor authentication and strict access control policies are enforced.

Please note that no data transmission over the internet is completely secure. We apply the highest level of security measures possible, but we cannot guarantee 100% security. Keep your account password confidential and do not share it with anyone.

7. Data Retention Period

acr365 retains your personal information only for as long as it is needed to provide services or meet legal obligations. The following general guidelines apply:

Active Accounts: All information is retained while the account remains active.
Closed Accounts: Even after an account is closed, some information may be retained for a specified period due to legal obligations.
Transaction Records: Financial transaction records are retained in accordance with Anti-Money Laundering regulations.
Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are deleted after their set expiry period.

Once the need to retain information has ended, we delete it using a secure method.

8. Your Rights

As a user of the acr365 platform, you have the following rights regarding your personal information:

01

Right to Access

You have the right to know what information we hold about you. You can request this information by contacting customer support.

02

Right to Rectification

If your profile contains incorrect or outdated information, you have the right to request that it be corrected. This can be done through account settings or via support.

03

Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

04

Right to Withdraw Consent

You may withdraw your consent at any time. However, this does not apply to information already collected prior to the withdrawal. Withdrawing consent may affect the provision of services.

To exercise the above rights or for any questions, please contact our customer support team. We will respond to your request within a maximum of 30 (thirty) business days.

9. Protection of Minors

21+ Age Requirement

acr365 provides services only to individuals aged 21 or older. We do not knowingly collect information from any minor. Age is verified at the time of registration, and accounts suspected of belonging to a minor are suspended.

If you believe a minor is using our platform, please notify the support team immediately. We will take prompt action and delete the relevant information.

10. Changes and Updates to the Policy

acr365 reserves the right to change or update this privacy policy at any time. For significant changes, we will notify you in the following ways:

A notification will be sent to your registered email address.
A notification will be displayed when you log in to the platform.
The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after the updated policy takes effect will be understood as your agreement to the new policy. If you do not agree with the updated policy, please request that your account be closed.

11. Third-Party Disclaimer

Games from various providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe are available on the acr365 platform. These third parties have their own privacy policies, which may differ from those of acr365. We are not responsible for the privacy practices of these third parties.

Similarly, payment providers bKash, Nagad, and Rocket are governed by their own privacy policies. Those providers' policies will also apply when handling transactions.

acr365 Privacy Policy